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Shipping Information 2017-07-09T12:24:06+00:00

Delivery Zones Transit Time Cost (Flat Rate)
West Malaysia 2 – 3 business days RM 10
East Malaysia 2 – 3 business days RM 15

We can send your order anywhere within [DELIVERY ZONES]. All our items are Warehouse packed for safe delivery. We ship all products by Track & Trace courier (Express).

Order Fulfillment:

Orders are processed and scheduled to ship through our system one time per day by 8am. All orders placed thereafter will be processed and scheduled to ship the next business day.

NOTICE TO CUSTOMER:

Please note that business days is from Monday to Thursday. No scheduled shipment on Friday, weekend and public holidays.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

RETURNS POLICY

If you are not completely satisfied with your purchase for any reason, please review our return, refund, and exchange policies below for purchases.

  • For any reason should you wish to return your purchased item(s), you have 10 days upon receiving the item(s) to return your order.
  • Items can only be returned if the items have not been opened, used, unpacked or damaged
  • Items must be in the original condition with undamaged boxes (if any).
  • You are responsible for the items to be sent back to us until they reach us, and agree to assume the costs associated with the returning purchased item(s) to us.
  • Refund will be made through Loyalty Reward Points which will be credited to your 100percentpure.com.my account. Reward points can be used to make future purchases.

100percentpure.com.my Return Procedures
Returns by Mail

  • Pack your return well to prevent damage in transit. Use postal service with track & trace to prevent lost.
  • Send the return item to
    VITABELLA SDN BHD
    Premier Suites, Level 23 One Mont Kiara
    No.1 Jalan Kiara, Mont Kiara
    50480 Kuala Lumpur
  • Email your name, order number, email address, return items and the parcel tracking ID to customerservice@100percentpure.com.my
  • Once our team has received, inspected and accepted the returned item(s) our Customer Service will contact you

WEBSITE PROMOTIONS

Some promotions cannot be combined. To qualify for the “gift with purchase”, your order total must exceed or meet the minimum (which varies) after all coupons, vouchers, and discounts have been applied, and before taking into account tax or shipping costs.